client care

we’re here to help.

customer support

questions about your order, products, sizing, or returns? we’d love to hear from you.

hello@luamiami.com

we typically respond within 1–2 business days, monday through friday.

order support

need to update your order? reach out as soon as possible. if your order hasn’t shipped yet, we’ll do our best to accommodate your request.

returns

we accept returns within 30 days of delivery on eligible items in unused condition with their original tags attached.

to start a return, email returns@luamiami.com and include your order number.

return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

designed in miami

lúa creates timeless essentials crafted from natural fibers. every piece is thoughtfully designed to bring ease to your everyday—made to be worn, carried, and loved for years to come.